Friday, March 02, 2007

Take me seriously

Quite some time ago, I’d rented a car to head out to Montreal. Upon my return, I dropped the rental off at the rental place and tucked the keys into their safety deposit mailbox.

The next morning, I realized that I’d left one of my favourite CDs in the car (the slow songs from George Michael’s double ‘best of’ CD compilation). I rang the car rental place and was told they had found nothing.

That evening, T and I were heading out for coffee downtown and we parked across the street from the car rental place; I noticed that the car I had originally rented was unmoved, parked exactly where I’d left it. Out of curiosity and because I didn’t believe the girl on the phone, I walked over to the car and peeked inside. Lo and behold, my CD was sitting on the passenger seat. Alone. Sad. Depressed. Unused.

Because it was evening, the car rental demons folks were closed and so I stomped back to my car and asked T to give me 5 minutes to write them a rather severe letter…she obliged and sat quietly next to me in my car.

I pulled out my pad of paper and pen and started writing. I was using phrases like
“I do not appreciate that…”
“Unprofessional staff…”
“Expect to have my CD delivered…”
“Will never use your services again…”
“Took a photo of my CD sitting IN the car as proof…”
“I am not seeing pink!”

I was really disturbed by the fact that the saleswoman would lie to me. I mean, how could she LIE to a customer? How much effort would it have taken for her to walk the ten feet to look into the car? I told her it was my favourite driving CD! The nerve of her, I kept thinking.

I was so livid, I could barely see straight.

When I had completed and signed my letter, I asked T to read it and confirm that all was well. She slowly took it from my hand and read it carefully and at length.

When she looked up at me, I asked: “Do you think they’ll take me seriously? Do you think they’ll send me my CD? I can’t believe they lied to me!”

“Yeah, Maha, I’m sure they’ll take you seriously…especially since you’ve written the letter on this pink. Hello. Kitty. Paper.”

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9 Comments:

Anonymous saad said...

The car rental agency may have a strict policy of not taking seriously anything written on "Hello, Kitty" paper. "Hello, Kitty" is a Japanese produced character and perhaps they only accept letters written on paper featuring characters that are North American made. If you would like your request to be taken seriously then please use "Mickey Mouse" paper. It's less blatantly offensive.

Sat Mar 03, 02:06:00 AM  
Blogger Anjum said...

well, I've seen this hello kitty paper and I have to say, it screams "serious and professional" to me. I plan on buying some to use for all my interoffice memos...

Sun Mar 04, 09:33:00 PM  
Anonymous Vanessa said...

Maybe it was the fact that it was a George Michael CD? Or maybe it was the reference to 'seeing pink', written on pink paper about what can only be described as a deep pink (as opposed to purple) artist's CD, was all too much for her. Ultimately her lack of taste, style and customer focussed training will catch up with her and whip her lying backside - hopefully by someone writing a complaint to her manangers on pink Hello Kitty Paper!!

Mon Mar 05, 02:54:00 AM  
Anonymous Natalia said...

Hello Kitty is postmodern. Its apparent immaturity is actually subversive - and any rental car place that doesn't appreciate said fact is clearly staffed with morons.

Mon Mar 05, 08:57:00 AM  
Anonymous LuFarah said...

miss maha, you rock!
found your blog today and wished we were friends.
it also made me want to update my abandoned website...

Thu Mar 08, 09:06:00 AM  
Blogger just a girl said...

Hi Saad & welcome!

I agree with your sentiment; perhaps we should picket outside their offices?

Anjum, you were of the few privy to the beauty and professional nature of the hello kitty paper...if you'd like, I'll send you a whole stack for the office.

Vanessa, When I read this: "and whip her lying backside", I actually read it "and whip her lying behind" and then I thought...That Vanessa's definitely got some spunk! GET MORE CRACK and match it to that spunk, lady ;)

Natalia. Clearly and Hallelujah, sister. I can provide their mailing addy if you wish to send them a note.

Lufarah, Welcome and thank you! I am cheap - buy me some crack and I will be your friend....people here take one look at me and run laughing. Friends are welcome 'cus I'll take 'em where I can get 'em :) Forward your website on to us and we'll cross link to one another, dude.

xox
meesho

Thu Mar 08, 01:30:00 PM  
Anonymous Maria Calvo said...

Why has Anjum seen this and not me??????

Dork. You're the only woman I know who has this is a cateogr.y

maria

Thu Mar 08, 01:36:00 PM  
Anonymous Colleen said...

HELLO KITTY?? LOL!!!! Awesome, story! LOL!!!!

Colleen

Wed Mar 14, 01:45:00 PM  
Anonymous Anonymous said...

This is really really funny. I'm laughing so hard I wet myself :oS

Fri Nov 16, 09:36:00 AM  

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